Return & Refund Policy

I. Basic Principles of Returns & Refunds

  1. Time Frame: Our return and refund policy is valid for 30 days from the date of purchase. If more than 30 days have passed since you received your items, we will unfortunately be unable to offer you a full refund or exchange.
  2. Scope of Application: This policy applies only to products purchased directly from Beauty Loops official channels (or designated websites). For products purchased through third-party retailers or non-official channels, please refer to their respective platforms’ return policies.

II. Eligibility for Returns

To ensure hygiene, safety, and consumer rights for everyone, all returned items must strictly meet the following conditions:

  1. Unused Condition: Items must be unopened, unused, and in the exact condition that you received them.
  2. Original Packaging Intact: Items must be returned with their complete original packaging (including outer boxes, labels, seal stickers, etc.). If the original packaging is damaged, missing, or has been torn open, returns will not be accepted.
  3. Special Note (Personal Care & Hygiene Products): Due to health and safety considerations, certain beauty, skincare, and intimate products that involve direct skin contact or cannot be resold once opened are generally non-returnable once opened or used, unless defective.

III. Non-Returnable / Non-Refundable Situations

We will not be able to process returns or refunds in the following circumstances:

  • Items exceeding the 30-day return window.
  • Any items that have been opened, used, or artificially damaged.
  • Items sent back without prior “Return Authorization.”
  • Final sale items, clearance promotional items, or items explicitly marked as non-returnable.
  • Free gifts, promotional trial samples, or complimentary items.

IV. Return Process

If you need to process a return, please follow these steps:

  1. Obtain a Return Authorization (RA):
    Before returning any items, you must contact our customer service team directly via email at help@loopsbeauty.com, providing your order number, reason for return, and relevant product photos. Returns sent without prior authorization will not be accepted.
  2. Pack the Items:
    Once you receive the return authorization and designated return address from our customer service team, securely place the items (along with a copy of the return authorization) inside a plastic bag and put it into a sturdy shipping box.
  3. Ship the Items Back:
    You will be responsible for paying for your own shipping costs for returning your item (unless the item is defective or shipped in error by us). To ensure safe delivery, we recommend using a trackable shipping service and keeping your shipping receipt.

V. Refund Details

  1. Inspection & Processing Time:
    Once we receive your return package at our fulfillment center, it typically takes about 5 to 10 business days to inspect your return, process it into inventory, and complete your refund.
  2. Refund Amount & Method:
  • Once your return is approved and processed, we will issue a full refund for the purchase amount (original shipping and handling fees are generally non-refundable).
  • Refunds will be credited back to your original method of payment.
  1. Arrival Time:
    Depending on your credit card company or payment bank, it may take an additional 2 to 10 business days after the credit is applied for the funds to post to your account.

VI. Exchanges

If you received an item that is defective, damaged, or significantly different from what you ordered, we are happy to facilitate an exchange.

  • Please contact customer service at help@loopsbeauty.com immediately upon receipt (within the 30-day window) to explain the situation and provide proof of the defect.
  • Upon verification, we will replace the item with the exact same model free of charge. If the item is sold out, you may choose to exchange it for another item of equal value or request a full refund.
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